About FREE SHIPPING:

We ship your order for FREE within the contiguous United States.
**Orders totaling less than $20 require a handling charge of $3.95**

Orders are shipped from our warehouse in Rochester, NY (unless otherwise stated),and are shipped within 1-2 business days.

Free Shipping orders are sent through the US Postal Service and take 7-14 business days to arrive depending on the packages destination and size.

UPS Ground Delivery Service is available for a $3.00 charge. This service takes 7-10 business days to arrive depending on the packages destination and size.

Rush Shipping Service is available for a $9.00 charge. Rush Shipping Service will be delivered by either UPS or Priority Mail. This service takes 4-6 business days depending on the packages destination and size.

**Shipments to AK, HI, PR and APO addresses require an additional fee of $10.00 per order, and are sent via USPS only. Shipments to these destinations require additional shipping time. Shipping times can vary from 2-4 weeks depending on the packages destination and size**

Lifetime Guarantee: Your satisfaction is important to us - we stand behind all our products sold, by providing you with a solid Guarantee. Every one of our products is guaranteed to please you or you may return it at any time for replacement, credit or refund... your choice!

Returned Items Policy All items returned for refund will be credited to your credit card when possible. All other refunds will be processed as a check payable to the buyer, issued from QCI Direct, and mailed to the billing address on the original order.

Please allow 2-3 weeks for your Credit Card Credit, Exchange or Refund Check to be delivered to you.

For over twenty-five years, QCIDirect has provided you with quality products for your home at prices that can't be beat.